Privacy Policy

1. Our Commitment to Your Privacy

Sugar Go respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit or make a purchase from our website.

By using our website, you consent to the practices described in this policy.

2. What Personal Information We Collect:

Information You Provide

When you interact with our store, we may collect:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Order details

  • Account login information (if you create an account)

  • Customer service communications

We do not store full payment card numbers. Payments are processed securely through third-party payment providers.

Information Collected Automatically

When you browse our website, we automatically collect:

  • IP address

  • Device and browser type

  • Pages visited and time spent

  • Referral URLs

  • Cookie identifiers

This information helps us improve website performance and customer experience.

3. How We Use Your Information

We collect and use your personal information to:

  • Process and deliver orders

  • Communicate order updates

  • Provide customer support

  • Detect and prevent fraud

  • Improve our website and products

  • Send marketing emails (only if you subscribe)

  • Comply with legal obligations

4. Cookies & Tracking Technologies

Sugar Go uses cookies and similar technologies through Squarespace and integrated services to:

  • Enable checkout functionality

  • Save cart contents

  • Analyse website traffic

  • Remember preferences

  • Measure marketing performance

You can disable cookies through your browser settings, though some features may not function properly.

5. Third-Party Services

Our website is hosted on Squarespace, which provides the online platform allowing us to sell our products.

We may share necessary personal information with trusted third parties including:

  • Squarespace (hosting & website functionality)

  • Payment providers (e.g., Stripe, PayPal, Afterpay — depending on checkout selection)

  • Shipping and fulfilment partners

  • Email marketing providers (if you subscribe)

  • Analytics services

  • Advertising platforms (such as Meta/Facebook or Google Ads if used)

Some of these providers may store or process data outside Australia.

We only share information required for them to perform their services.

6. Overseas Disclosure

Because we use global service providers (including Squarespace infrastructure), your personal information may be transferred to and stored in countries outside Australia, including the United States.

We take reasonable steps to ensure overseas recipients handle personal data securely and in accordance with Australian privacy standards.

7. Data Security

We take reasonable steps to protect your personal information, including:

  • SSL encryption

  • Secure payment gateways

  • Limited staff access

  • Trusted service providers

However, no online transmission can be guaranteed completely secure.

8. Access & Correction

You may request access to or correction of personal information we hold about you by contacting us.

We will respond within a reasonable timeframe as required under Australian privacy law.

9. Data Retention

We retain personal information only as long as necessary for:

  • Order fulfilment

  • Accounting and tax obligations

  • Legal compliance

  • Dispute resolution

10. Children’s Privacy

Our website is not intended for children under 13 and we do not knowingly collect their personal information.

11. Changes to This Policy

We may update this Privacy Policy occasionally.
The updated version will always be posted on this page with a new effective date.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, contact:

Hello@Sugar-go.com